Shipping
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We run discounts and promotions all year, so stay tuned for exclusive deals.
Shipping time?
Shipping times may vary depending on your location, but we aim to deliver your order within 7 - 14 business days once it has been produced and shipped by our fulfillment partner.
Returns & Exchanges
Can I return/exchange my product?
Yes, you can return items within 14 days of delivery. Items must be unworn and in original condition.
Please contact us as soon as possible within 7 days using our "Contact" form or email us at "contact@ignityofficial.com".
How do I start a return?
Send us an email at contact@ignityofficial.com with your order number and reason for return.
You are also welcome to contact us via the chat box in the bottom right corner.
If the product has any issues, such as damage, please provide photos showing the affected areas. Only then can we approve it.
Other
Any questions?
You can contact us through our contact page "Contact us" or through the chat box in the bottom right corner!
We will be happy to assist you.
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CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN PLACED?
We aim to process orders as quickly as possible, which means changes can't be guaranteed once your order is submitted. This includes adding or removing items or updating your shipping address.
If you made a mistake, please reach out to us through the contact form, chat box or email us at contact@ignityofficial.com.
We’ll do our best to help.